Refund policy

RETURN, EXCHANGE & REFUND POLICY

Last Updated: [13 Jun 2026]

Thank you for shopping with Rudraraj Enterprise. We are committed to providing high-quality South Indian traditional wear and ensuring customer satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please review our Return, Exchange, and Refund Policy below.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Return Eligibility

We accept return requests for eligible products within 7 days from the date of delivery.

To qualify for a return, the following conditions must be met:

  • The product must be unused, unworn, and unwashed.

  • The product must be in its original condition.

  • All original tags, labels, packaging, and accessories must be intact.

  • The product must not have been altered, damaged, or soiled after delivery.

  • Proof of purchase or order confirmation must be provided.

Products returned without prior approval may not be accepted.

2. Exchange Policy

We understand that sizing and fit may vary.

Customers may request an exchange within 7 days of delivery subject to product availability.

Exchange requests may be accepted in the following situations:

  • Size-related issues

  • Wrong product received

  • Damaged product received

  • Manufacturing defect

If the requested replacement product is unavailable, customers may be offered:

  • Store credit

  • Alternative product options

  • Refund, where applicable

The final exchange approval shall be at the sole discretion of Rudraraj Enterprise after product inspection.

3. Non-Returnable and Non-Exchangeable Products

The following products shall not be eligible for return or exchange:

  • Products purchased during clearance sales or special promotional campaigns.

  • Customized, stitched, altered, or made-to-order products.

  • Products damaged due to customer misuse or improper handling.

  • Products returned without original tags, packaging, or accessories.

  • Products showing signs of wear, washing, perfume, deodorant stains, makeup marks, or physical damage.

  • Gift cards, vouchers, or promotional items, if applicable.

We reserve the right to reject returns that do not meet our eligibility requirements.

4. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product

  • A defective product

  • An incorrect item

  • An incomplete order

Please notify us within 48 hours of delivery.

To process such claims, customers may be required to provide:

  • Order number

  • Photographs of the product

  • Images of the packaging

  • Description of the issue

Failure to report the issue within the specified timeframe may affect eligibility for replacement or refund.

5. How to Request a Return or Exchange

To initiate a return or exchange request, please contact our customer support team.

Please provide:

  • Full Name

  • Order Number

  • Registered Mobile Number

  • Product Details

  • Reason for Return or Exchange

  • Supporting Images (if required)

Our team will review the request and provide further instructions.

Submission of a request does not automatically guarantee approval.

6. Return Pickup and Shipping

Depending on service availability in your location:

Reverse Pickup

Where reverse pickup service is available, we may arrange collection of the product through our logistics partner.

Self-Shipping

In locations where reverse pickup is unavailable, customers may be required to ship the product to the address provided by our support team.

Customers are advised to use a reliable courier service and retain shipment proof until the return process is completed.

7. Inspection and Quality Check

All returned products undergo inspection upon receipt.

Returns may be rejected if:

  • The product has been used.

  • The product is damaged by the customer.

  • Original tags are missing.

  • Packaging is incomplete.

  • The returned item differs from the originally shipped item.

The decision of Rudraraj Enterprise regarding product condition and eligibility shall be final.

8. Refund Policy

Refunds are processed only after successful inspection and approval of the returned product.

Once approved:

  • Refunds will be initiated within 7–10 business days.

  • The refund will be credited to the original payment method used during purchase.

  • Processing timelines may vary depending on banks, payment gateways, and financial institutions.

Customers will receive confirmation once the refund has been initiated.

9. Refund Methods

Refunds may be processed through:

  • Original payment source

  • UPI refund

  • Bank transfer

  • Store credit (where applicable)

The method of refund may depend on the original mode of payment and operational feasibility.

10. Shipping Charges and Refunds

Shipping charges are generally non-refundable.

However, shipping costs may be refunded in cases where:

  • An incorrect product was delivered.

  • A defective product was delivered.

  • The product was damaged during transit.

Any such refund shall be reviewed on a case-by-case basis.

11. Order Cancellation Policy

Customers may request order cancellation before the order has been shipped.

Once an order has been processed and dispatched, cancellation requests may not be accepted.

If a cancellation request is approved before dispatch:

  • Full refund will be processed to the original payment method.

12. Refusal of Delivery

If a customer refuses delivery of a valid order without a legitimate reason, Rudraraj Enterprise reserves the right to:

  • Deduct applicable shipping and handling charges from any refund amount.

  • Restrict future Cash on Delivery purchases.

  • Refuse future orders in cases of repeated misuse.

13. Fraudulent Claims

To protect customers and maintain fair business practices, Rudraraj Enterprise reserves the right to investigate and reject any return, exchange, refund, or damage claim that appears fraudulent, misleading, abusive, or inconsistent with our records.

14. Force Majeure

Rudraraj Enterprise shall not be held responsible for delays or inability to process returns, exchanges, or refunds due to circumstances beyond reasonable control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Transport disruptions

  • Strikes

  • Pandemic-related interruptions

  • Logistics partner failures

15. Changes to This Policy

We reserve the right to modify, update, or replace this Return, Exchange & Refund Policy at any time without prior notice.

Any updates will become effective immediately upon publication on this page.

Customers are encouraged to review this policy periodically before placing an order.

16. Contact Us

For any questions regarding returns, exchanges, cancellations, or refunds, please contact us:

Rudraraj Enterprise
Email: info@rudhraraj.com
Phone: +91 87901 28878
Address: Flat No. 102, Aavasa Arcade,
Road No. 3B/4B, Bachupally Nandanavanam Colony,
Hyderabad, Medchal Malkajgiri,
Telangana – 500090