Shipping policy

SHIPPING POLICY

Last Updated: 13 Jun 2026

At Rudraraj Enterprise, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines the terms and conditions related to order processing, shipping, delivery timelines, and related services. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

All orders are processed after successful payment confirmation and verification.

  • Orders are generally processed within 1–3 business days.

  • Orders placed on Sundays, public holidays, or outside business hours may be processed on the next working day.

  • During festivals, seasonal sales, new product launches, or high-volume periods, order processing times may be extended.

  • Customers will receive an order confirmation email or message once the order has been successfully placed.

Order processing timelines are separate from shipping and delivery timelines.

2. Shipping Coverage

We currently ship across most serviceable locations within India through trusted courier and logistics partners.

Delivery availability may vary depending on:

  • Serviceability of the destination pin code

  • Courier partner coverage

  • Government regulations

  • Regional restrictions

We reserve the right to decline delivery to locations that are not serviceable by our logistics partners.

3. Delivery Timelines

Estimated delivery timelines are as follows:

Location Type Estimated Delivery Time
Metro Cities 3–7 Business Days
Tier 2 & Tier 3 Cities 5–10 Business Days
Remote Areas 7–14 Business Days

Please note:

  • Delivery timelines are estimates and not guaranteed delivery commitments.

  • Actual delivery time may vary depending on location, courier operations, weather conditions, public holidays, and other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

From time to time, Rudraraj Enterprise may offer:

  • Free Shipping Promotions

  • Discounted Shipping Offers

  • Special Delivery Campaigns

Such offers may be subject to minimum order values, promotional periods, or other conditions.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared through available communication channels, including:

  • Email

  • SMS

  • WhatsApp

Customers can use the provided tracking information to monitor the status of their shipment directly with the courier partner.

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning a shipment.

Customers are requested to:

  • Provide accurate delivery information.

  • Ensure someone is available to receive the shipment.

  • Keep their registered phone number accessible for delivery-related communication.

Failure to receive the shipment after repeated delivery attempts may result in the order being returned to our warehouse.

7. Incorrect or Incomplete Address

Customers are solely responsible for providing accurate shipping information at the time of placing an order.

Rudraraj Enterprise shall not be responsible for delays, failed deliveries, or additional expenses arising due to:

  • Incorrect addresses

  • Incomplete addresses

  • Incorrect contact numbers

  • Unreachable recipients

Additional shipping charges may apply if a returned shipment needs to be re-dispatched.

8. Delayed Deliveries

While we strive to deliver all orders within the estimated timelines, delays may occur due to circumstances beyond our control, including but not limited to:

  • Extreme weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • Strikes

  • High shipment volumes

  • Courier partner delays

In such cases, Rudraraj Enterprise shall not be liable for any indirect loss, inconvenience, or damages resulting from delayed delivery.

9. Damaged Packages During Transit

If the outer packaging appears damaged at the time of delivery, customers are advised to:

  • Inspect the package before accepting delivery.

  • Record photographs of the package.

  • Contact our customer support team immediately if any damage is observed.

Any transit-related damage claims should be reported within 48 hours of delivery along with supporting photographs.

Failure to notify us within the specified period may affect our ability to process claims.

10. Lost Shipments

In the rare event that a shipment is lost in transit:

  • Our team will coordinate with the logistics partner to investigate the issue.

  • Upon confirmation of loss by the courier partner, an appropriate resolution may be provided, including replacement or refund, at our sole discretion.

Investigation timelines may vary depending on the courier partner's policies and procedures.

11. Cash on Delivery (If Available)

For orders placed using Cash on Delivery (COD):

  • Customers must ensure availability at the delivery address to receive the shipment.

  • Refusal of COD orders without valid reason may result in restrictions on future COD purchases.

  • Rudraraj Enterprise reserves the right to limit or disable COD services for certain locations or customers.

12. International Shipping

Currently, Rudraraj Enterprise ships within India only unless otherwise stated on the website.

If international shipping services are introduced in the future, separate terms, delivery timelines, customs duties, taxes, and regulations may apply.

13. Returned-to-Origin (RTO) Shipments

An order may be marked as Returned-to-Origin (RTO) if:

  • The customer is unavailable during delivery attempts.

  • The delivery address is incorrect or incomplete.

  • The shipment is refused by the customer.

  • The courier partner is unable to complete delivery.

For RTO orders:

  • Re-shipping charges may apply.

  • Refunds, if approved, may be processed after deducting applicable shipping and handling costs.

14. Force Majeure

Rudraraj Enterprise shall not be held responsible for any delay, disruption, or failure in delivery arising from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fires

  • Epidemics or pandemics

  • Government actions

  • Civil unrest

  • Transportation failures

  • Internet or communication outages

15. Changes to This Shipping Policy

Rudraraj Enterprise reserves the right to modify, update, or replace this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically before placing an order.

16. Contact Us

For questions regarding shipping, order tracking, delivery status, or logistics-related concerns, please contact us:

Rudraraj Enterprise
Email: info@rudhraraj.com
Phone: +91 87901 28878
Address: Flat No. 102, Aavasa Arcade,
Road No. 3B/4B, Bachupally Nandanavanam Colony,
Hyderabad, Medchal Malkajgiri,
Telangana – 500090